An understanding of the customer business – Without a doubt, effective support requires that EDATA has a deep, up-to-date knowledge of the customers’ business objectives, its management style, level of Information Systems maturity, resource availability, etc.

Developing close customer/supplier relationships - For EDATA it is essential that regular and frequent contact and discussions be held between EDATA and a wide range of customer executives and supplier representatives. In essence, EDATA’s success in its business depending on the culturing, the bringing of harmony amongst the supplier of the technology and the user of such technologies. EDATA will exploit such opportunities to a degree of excellence and will invest its own resources and expertise to achieve such objectives.

Complementary support - EDATA aims to add value to its products by the provision of a comprehensive high-quality support group. Such support can come from a variety of sources such as: Local EDATA Staff, local / external companies, national and overseas EDATA resources and associates.